Effective 11/01/2004
non-damaged items returned will be subject to a "15% Restocking
Fee"
Customer Satisfaction: HomeDecorations.com extends to you
a 30-day guarantee on any item you ordered (EXCEPT CUSTOM
MADE SHUTTERS & ELK Lighting) and received
from us. All inquiries must be received within 30 days after you received the item. Please call 1 (800) 489-9496, e-mail orders@homedecorations.com or fax us at (303)
979-7986. HomeDecorations.com
will gladly replace the item or make a refund, their will be a 15% Restocking Fee or with Cellwood Shutters,
they charge $15.00 to rebox each pair of shutters (effective
11/01/2004):
Returns: HomeDecorations.com has a 30-day
return or exchange policy we want you to be a satisfied customer
of ours. Please follow these steps:
1) Either call @ 1-(800)
489-9496, e-mail orders@homedecorations.com or send us a fax @ (303)
979-7986 for your Return
Merchandize Authorization (RMA) number and shipping instructions.
Shipments without a RMA# will not be accepted.
2) Your order must be shipped in its original box with all installation
instructions and/or manuals.
3) If the return is not due to a damaged shipment, YOU MUST SHIP THE 'ITEM
BEING RETURNED' AT YOUR EXPENSE.
Any “C.O.D.” shipment(s) will not be accepted.
4) Upon receipt of the returned item HomeDecorations.com will
either credit your method of payment (credit card or send a refund
check less
a 15% Restocking Charge or $15.00 reboxing fee if not damaged) or order and ship the
replacement item.
5) We do not accept Returns on Alston Breuer Seats and Backs because they do not fit the frame. Older Breuer frames are not always the size of the Alston Breuer frame made in Italy.
6) ELK Lighting is returnable "only" after approval from the company. They will do anything and everything to repair, replace or finally issue credit for damaged items considered non-repairable. All non-authorized returns will be refused and returned to sender (ELK Lighting Policy), approved returns will be issued a "Return Authorization".
Damaged Shipments: Upon receiving your order you should
immediately open and inspect your order in front of the UPS driver.
You should refuse shipment if the package(s) appear damaged. If
you received damaged product and were unable to refuse shipment,
please call 1
(800) 489-9496 immediately.
We will either issue a Return Merchandize Authorization number and instructions
on where to send the product(s) or authorize you to destroy the product. We will send replacement part(s)
when we feel it’s warranted instead of asking you to return
the item
Shipping Errors: HomeDecorations.com closely monitors its orders
to ensure that you receive what you order, but when an error occurs
we will replace the order and give you instructions on how to
return the item(s) at our expense. Please notify us within
7 days of receipt of your order.
Questions regarding HomeDecorations.com
customer guarantee statements and their practices on this site
and/or your dealings with HomeDecorations.com while on this site,
please either call, e-mail, fax or mail to us: Questions regarding
HomeDecorations.com return policy statement and its practices
on this site and/or your dealings with HomeDecorations.com while
on this site, please call, e-mail, fax or mail to us:
Order Cancellation
Charges: HomeDecorations.com
due to Credit Card fees "effective 7/01/05", will charge
the customer 7% fee on the total dollar amount of the items ordered
and cancelled after 5:00 PM (Rocky Mountain Standard or Daylight
Time) of the ordering date. This has become necessary because we
have had several large dollar orders placed and then later cancelled.
It's a cost we can not and will not pass on to our other customers.
